Waking up to a malfunctioning phone is always a cause for panic. You use your phone for several things, so it’s no surprise that getting it fixed ASAP from the best service center will be your top priority. However, how do you know which service center is the best?
You might be tempted to take your phone to the closest phone service center, but doing so can lead to more harm than good. Here are some things to research before giving your smartphone for repair.
Are They Authorized?
The best way to ensure your phone is in safe hands is by only approaching authorized phone service centers. When a center is authorized, it means the technicians are licensed to service your phone.
Getting your store authorized is no walk in the park. Each mobile company has its own authorization program and individual criteria. They assess stores before giving them the official title.
When you know a store is authorized, it means they have gone through international training and certification and have the appropriate equipment to treat your phone.
It also means that they deal only in original parts, which is essential to your phone’s overall performance. Most counterfeit parts fail within a few months and deteriorate your phone’s overall performance.
Authorized stores ensure that they use original parts to repair your phone, so it works just like it did when you first bought it from the manufacturer!
Do They Have A Reliable Reputation?
One of the best indicators of a reliable service center is how long it has been on the market. Customer loyalty and satisfaction help a business run long term, and a good reputation prompts a business to further do well on their services.
Before opting for any repair store, ask around about how good they are. Make sure to check reviews online, and if you’re still unsure, just give them a call! Ask the store how long they have been operational and about their list of services.
Along with work experience, customer service is also a big indicator of how reliable a company will be. The last thing you want is to be on hold for hours on end because the repair store has very poor customer service!
Do They Prioritize User Convenience?
Most businesses, especially during the pandemic, are doing all they can to provide comfort and safety to their customers.
Contactless delivery and pick-and-drop services are becoming more common due to lockdown measures worldwide.
A good mobile service center will provide pick-and-drop services for your phone and will also have SOP measures in place.
These practices show that they prioritize customer and employee safety. Additionally, they would have multiple payment methods in place to ensure you don’t struggle with payment solutions once your smartphone has been fixed!
Qatar Mobile has been operational for over 25 years and has served thousands of satisfied customers.
We are an HTC, BLU, Apple, Samsung, and Vodafone authorized service center in Qatar that places a high priority on customer support and satisfaction. Check out our list of services and book an appointment today!