Frequently Asked Questions

What types of smartphones do you repair ?

We are authorized to repair ‘ Samsung , apple , ,HTC , Alcatel , Motorola and Vodafone branded “Internet Routers & MiFi device  Huawei , Nokia , Inseego , HTC ETC” …

Yes, no problem, please walk in to the store and bring your device, or request a device pickup

Yes, no problem, please walk in to the store and bring your device, or request a device pickup

I have multiple issues with my smartphone, can I get a deal on multiple repairs ?

Yes you can, give us a call and describe your problem and we will see what we could do for you.

Do I have to include my passcode with my phone ?

It is recommended. We need the passcode in order to test your phone after the repair. If you do not wish to provide your passcode, certain phone functions won’t be tested such us camera, Wi-Fi, and Bluetooth, and therefore can’t be verified by us to work.

What should I do if my device falls in water or another liquid ?

Do not turn on your device. It’s best if you bring it the next day or even the same day, as we will have a better chance of repairing it. Of course if you can’t make it to one of our locations, try to dry it out, then bring to one of our locations.

Do you need my SIM card ?

No we do not need your SIM card but without it we cannot fully test your device.

How long do water damage repairs take to complete ?

Water damage repairs generally take between 24 and 72 hours to complete depending on the level of damage. This estimate can vary, however, depending on the extent of the damage to the logic board and other components.

My device was water damaged and now everything seems to work fine except for one function, do I still need the full water damage service ?

The easiest answer to that question is to simply call us at one of our locations so our technicians can diagnose the problem.

After dropping my phone it has become unresponsive to touch, does the glass repair fix this issue?

Yes, the glass replacement service will replace the entire glass face, so the extent of the damage to the previous glass does not matter.

How do I know if I need the LCD repair or not?

If the actual screen of the phone is bleeding, white, or has any dead pixels then you’re going to need to select the LCD & Glass option as the LCD has suffered irreversible damage. Still not sure? Send a picture of the current condition of the phone while it is powered on to [email protected] and we will do our best to diagnose it.

The glass on my iPhone is completely shattered and is chipping off, is the glass replacement service all I need ?

Yes, any non responsiveness your phone is suffering due to a drop will be corrected with the Glass & Digitizer repair, as the Digitizer that is being replaced is the part responsible for all touch functionality.

How long is the warranty period on my phone ?

Samsung: 1 year from date of purchase

Apple: 1 year from date of purchase

Vodafone: 2 years from date of purchase

HTC Magic: 2 years from date of purchase

Blue : 1 year from date of purchase

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